privacy & security


privacy policy

At Ellie Gray we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below.

 

How we use the information you give us:

 

  • When you register with us, we ask for information such as your name, email address, delivery address, contact details and, if you place an order, your method of payment. We keep a record of this information to administer your account and to fulfil your orders.
  • When you shop with us, we keep a record of your purchases so we can keep you informed of relevant new products and services we offer.
  • When you email us, we keep a record of your correspondence so we can answer any queries and address any issues you bring to our attention.
  • When you telephone us, we record and sometimes play back incoming calls in order to maintain the highest standards of customer service.
  • All the information we obtain about you is kept secure and will always be held, used and transferred in accordance with all applicable Data Protection Acts.

 

cookies

Cookies are small text files that websites can send to your computer. Like an internet user's identification card, a cookie recognises you when you return to a website. Cookies are not computer programs and cannot read other information saved on your hard drive. They can't be used to disseminate viruses, or get a user's email address etc. Cookies only contain and transfer to the website as much information as the users themselves have disclosed to that website.

 

We use cookies for the following reasons:

 

  • To ensure that items are placed into your shopping basket and orders are processed correctly.
  • To identify you as you travel around our website.
  • To provide site usage information, which together with purchase information, will help us improve and develop the products and services we offer.

 

You can find more information about cookies and instructions on how to set your computer to reject cookies at www.aboutcookies.org . However, like most shopping websites, the Ellie Gray website will not work without cookies.

 

personal data

We will only pass on your details to third parties, who may contact you via mail or email for marketing or research purposes, with your prior consent. We will NEVER disclose your payment details to another company.

 

However, to help our business grow so we can get the word out to women everywhere, we encourage other companies to promote us to their customers. Likewise, we will source and send offers from other companies to elliegray customers with your permission.

 

But we vet these companies very carefully to make sure we think their products and services will be of genuine interest to you. If we do not believe the offer to be relevant and of real benefit or value, we won't do it. And when we do share your information, it's only with your consent; so you need to opt in:

 

opting in and out

  • If you would like us to send you offers from other companies, by post or email, that we feel may interest you, please email:customerservices@elliegray.com
  • If you do not wish to receive offers from companies by email or post that we feel may interest you, please email:offersunsubscribe@elliegray.com
  • If you do not wish to receive offers from companies by post that we feel may interest you, please email: mailunsubscribe@elliegray.com
  • If you do not wish to receive any further email messages from us, please email: emailunsubscribe@elliegray.com
  • If you do not wish to receive any further contact from us at all, please email: all unsubscribe@elliegray.com

 

 

more information

If you have any comments or questions about your personal data and our privacy policy, please Contact Us. To see all the information we have about you, please write to:

 

elliegray

Customer services   

Apollo Rise
Southwood
Farnborough GU14 0GT

   

security

At Ellie Gray we take your online security very seriously. Full details of how we protect the information you provide us are given below:

 

  • When you place your order, the debit or credit card information you input is encrypted before it is sent to us to ensure your transaction is private and protected.
  • We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.
  • As an additional security measure, your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.
  • The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

 

If you have any comments or questions about our security policy, please Contact Us .

 

If you are still not convinced about the safety of shopping online, please call 0870 608 0852 to place your order by phone. We are open from 8am to 6pm, Monday to Saturday.